Refund policy

At Premier Lighting Enterprises LLC, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.

1. Return Eligibility

Items must be returned within 30 days of the delivery date.
Products must be unused, in their original packaging, and in the same condition as received.
Proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

Custom or made-to-order lighting products
Items marked as "Final Sale"
Products damaged due to misuse or improper installation

3. How to Initiate a Return

To start a return, please contact us:

Email: info@taqatsaudia.com
Phone: 855.426.4544

Include your order number, reason for return, and photos (if the item is defective or damaged).

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable, except in cases of defective or incorrect items.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.